Telecom

The telecommunication services industry is a market that faces significant challenges from competition, regulators, rapid technology shifts and innovations and a constant customer demand for new services, features and conveniences. The telecommunication enterprise must find and cultivate valuable partnerships and fend off or find new opportunities for acquisition. The opportunities for a sophisticated, prepared enterprise team are endless. However, it is difficult to merge and filter data and predict trends in the market and product and service offerings in order to stay ahead of the competition and be one step ahead of customer needs.

Customer satisfaction and marketing intelligence is mandatory to achieve success in this market and the ISVs must enable their customers to provide a rich array of promotional programs, marketing campaigns and community outreach programs in order to get and keep the attention of the consumer. Additionally, ISVs must empower the telecommunication enterprise to plan and make appropriate infrastructure and equipment investments in order to sustain client satisfaction and achieve targeted profit margins.

Integrating BI/BO modules with partner’s Products & Software Applications can help their enterprise customers to achieve a unified view of integrated data from various enterprise systems and sources. Partner’s customers can leverage this data in a personalized dashboard view and schedule automated alerts to notify them of critical business issues. Reporting, presentation and analysis are easier than ever with simplified, affordable solutions that require no IT expert assistance! Users can fulfill objectives and monitor strategic, tactical and operational targets with complete transparency and drill through data to find the root cause of a problem and make confident decisions

ISVs can empower their customers to monitor & maintain following KPIs

1. Operations and Budget Analysis – Operation and Budget Analysis enables the user to monitor diverse enterprise systems and sources of data in a unified, simple view to manage budgets, customer satisfaction, and sales on a daily basis
2. Capacity Planning and Management – Capacity Planning and Management Analysis allows users to identify unused or available capacity and optimize cost and resources and it allows users to accurately plan for and monitor the need for additional capacity and anticipate growth and trends. Integration with SAP BusinessObjects Solution with ISVs Applications makes it easy for their users to obtain automated alerts and accurate information about capacity usage within the infrastructure. Users can monitor and analyze information to predict trends and forecast the need for more capacity, more equipment, more resources or infrastructure changes
3. Network Operations Management – Network operations management Analysis evaluates field and technician expenses, schedules, shifts, equipment and vehicles and network downtime or sluggish performance
4. Billing and Revenue Optimization – INTEGRATIE enables the ISVs to empower their software users to monitor and optimize billing revenue in a complex product and service environment with complete insight into opportunities for new product and service offerings, profitable products, billing cycles, regulatory compliance and simplification of complex billing and service system integration.
5. Customer Profitability Management – Customer Profitability Management and Analysis facilitates excellence in customer service and improves customer acquisition with targeted marketing and market research. Users can identify the most profitable customers and analyze buying behavior and preferences
6. Distribution Channels – Your team can monitor and analyze the efficiency of service distribution and the networks and equipment used for this service distribution, and analyze the impact on customer satisfaction, new services and products, sales and other factors.
7. Outsourcing Management – Establish metrics and key performance indicators (KPIs) and monitor and manage outsourcing results, collaboration and integrated enterprise processes to ensure the success of outsourced tasks, roles and departments.
8. Architecture Forecasting and Management – Analyze voluminous data from multiple enterprise systems and identify opportunities and need for infrastructure, architecture and equipment, and for additional capacity and growth of the user base. SAP BusinessObjects Integration provides interoperability and data integration in a simple, intuitive environment, so analysis and metrics are simple and forecasting is dependable and accurate.

Partners, ISVs & SaaS providers can empower their customers to;

1. Establish targets, analyze buying behavior and customer needs and manage customer churn
2. Analyze customer and market segmentation and plan for new products and services
3. Ensure fraud and risk management
4. Ensure timely billing cycles and swift revenue recognition
5. Simplify product and service billing and integrate information from billing and service systems to create intuitive, easy reports and presentations
6. Establish goals and key performance metrics (KPIs) and manage call center and other service activities
7. Determine and monitor subscriber usage patterns and trends
8. Discover new revenue opportunities and analyze operations to improve the customer experience
9. Analyze individual call detail records (CDR) with timely, up-to-date information
10. Monitor financial data and analyze models to engender customer loyalty
11. Ensure robust security and protect customer financial and personal data
12. Gather and track information on service and network status with operational data from all business areas
13. Monitor workforce expenses for customer services, call centers and technical staffing and optimize resources and equipment
14. Provide true business intelligence to monitor and analyze results, metrics, and strategic, operational and tactical performance.
15. Ensure an ideal combination of technology, processes and people to optimize business strategy and cost and resource allocation
16. Identify profitable partners and improve collaborative business processes
17. Improve performance by integrating management and financial metrics
18. Streamline sales and marketing expenses and monitor results
19. Improve customer relationship management with better understanding of their requirements
20. Make timely informed decisions about business strategy and marketing tactics
21. Provide consistent operational and financial view across organisation to enforce accountability and information sharing
22. Ensure accurate, timely data for better insight into revenues and costs for confident decision and maximized profitability
23. Identify redundancies, control costs and discover profitable growth opportunities
24. Simplify product planning and pricing analysis
25. Ensure accurate, up-to-date financial analysis